Lifecycle Support Summary
The following table lists the supported and unsupported services in each phase of the product’s life.
Note: Issues encountered while upgrading from an unsupported version to an unsupported version are not eligible for support.
Issues encountered while upgrading from an unsupported version to a supported version are not eligible for support.
The solution would require a re-installation.
| Service/Support Level | General Availability | End of General Support | End of Support Life (EOSL)* |
| Maintenance Updates and Upgrades | √ | X | X |
| New Bug Fixes | √ | Critical issues only | X |
| Critical Security Updates | √ | √ | X |
| Issues Relief | √ | √ | X |
| Support for New Platform Releases | √ | Commercially Reasonable Efforts | X |
| Submitting Support Requests | √ | √ | X |
| Event Summary | √ | √ | X |
| Knowledge Base Access | √ | √ | √ |
| Forums | √ | √ | √ |
| Access to Documentation | √ | √ | √ |
You can always submit a new feature or enhancement request and these will be considered for future releases. *If you’d like to extend your support contract, please contact your account team. | |||